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US Bill to Stymie Call Centre Operations in India
Publish Date:Dec 21, 2011
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A bipartisan bill introduced in the House of Representatives by Rep Tim Bishop and Rep David McKinley is aimed at stymieing call centre operations across the world, including India.
The bill, named as the US Call Center Worker and Consumer Protection Act, is intended to make companies that move call centres overseas ineligible for grants or guaranteed loans from the federal government, a move aimed at stemming the tide of jobs heading to nations like India. Under the protectionist legislation, not only would customer service representatives working overseas for US corporations have to disclose their locations upon request, they would also have to offer callers the option of being transferred to call centres back in America.
Besides, the proposed legislation requires the Secretary of Labour to maintain a list of employers that locate call centres overseas. The companies also require to provide 120-day advance notification before moving a call centre overseas. The call-centre bill has strong backing from the Communications Workers of America (CWA), a union which represents 150,000 call centre workers in the US. In a report, issued recently by the CWA, the union alleged that outsourced call centres, including some based in India, pose a serious security threat as there are insufficient safeguards in place to deter fraud.
http://www.teluguone.com/news/content/call-centres-in-india-us-business-20-10115.html
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