| 1. Are the items shipped as per the display on webpage? |
| Flowers/Flower hampers and Cream Cakes images shown are indicative.These are sourced from the best locations as per place of delivery and are hand delivered. Other Gifts shall be as per their descriptions mentioned with the image. |
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| 2. Can I contact the courier that transports my gift? |
| We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier, along with the Consignment number under which it has been shipped. If you want to call the Courier to follow up, you can use this number. Tracking facility can also be available with our service partners : DTDC / FIRST FLGHT. |
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| 3. Can I have the gift delivered on a particular date? |
| Yes. Flowers/Flower hampers and Cream Cakes can be delivered on a particular date.You simply need to select the desired delivery date while placing an order online. Other gifts sent through courier will be delivered as per their mentioned transit time , If order is received much in advance for courier gifts then we do ship them accordingly so they are delivered near or on the same particular day. |
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| 4. Can I phone or fax my order? |
| A, orders are accepted online after securing your payment through the credit card information submitted by you.
B.customercare live help |
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| 5. Can I place my order on Sunday? |
| You can place your order on Sundays also. If the date of delivery falls on Sunday or any National holidays, for the destinations beyond twin cities, we will try to deliver the same on a day before the intended date. If any delay is caused by unforeseen circumstances or courier delay, your gift will be delivered on the next day of date of delivery; intimation in this regard will be sent to you through e-mail or over phone.
Cakes, Flowers and other gifts whichever available on Sundays will be delivered on Sundays or other holidays if your gift is meant for a recipient of twin cities. Gifts other than these categories, which can't be shipped on holidays, can be delivered on the next working day. |
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| 6. Can I send some message with the gift? |
| Yes, you can send your message with the gift. Just type in your message in 'Your Personalized Message' box while making the payment online. Your message will be delivered along with the gift. |
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| 7. Do you deliver to locations outside India? |
| Yes, contact us at shop@teluguone.com |
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| 8. From where are the items bought? |
| The gifts at TeluguOne Gift Shop are sourced from exclusive regional manufacturers of handicrafts and other products in India through strategic linkages. This arrangement enables our visitors to select from the choicest range of products made exclusively in India and not available anywhere in the world, right from their desktops. |
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| 9. How can I place an order/make the payment? |
| Kindly click here to learn the ordering process. |
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| 10. How do I check the current status of my orders? |
| You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with TeluguOne Gift Shop. To check the status online of your pending orders, click on the My Account link in the top right of any page on our site. This will take you to your My Account page, where you can click on the link to your order number link to view the status of all orders that have / havenot yet been delivered. To view the status of a specific order, click on the Order Number. |
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| 11. How do I contact you regarding my order? |
| You can send a mail to our Customer Service Group at shop@teluguone.com and we will only be glad to help you. |
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| 12. How do I feel sure that you have correctly registered the order placed? |
| After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with us.
Additionally, you can check the order information on the web. |
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| 13. How do I know that my gift has been shipped? |
| Confirmation through e-mail shall be sent to you after your gift has been shipped. You may also track your order status online by logging into My Account at TeluguOne Gift Shop. |
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| 14. How much time do you take to deliver after the payment has been made? |
| We shall deliver your gift within 6 working days of securing your payment or on the approximate delivery date mentioned by you in the order form, whichever is later. |
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| 15. How to register a complaint related to non-delivery of partial-order? |
| All complaints regarding the non-delivery of the partial order or any other similar issues regarding the delivered products should be registered with us within 10 days of the delivery date. 90% of our orders are delivered together in one shipment but 10% are delivered from different logistic locations which could lead to multiple deliveries at different times. In case of any queries, you may contact us at shop@teluguone.com |
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| 16. Is my credit card number / bank a / c. number secure? |
| Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted. |
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| 17. My order is shown to be in ' Processing' state. What does it mean? |
| Your order passes through following states before it finally enters the 'Dispatched 'state:
a) Processing: This is the default status for your order and it comes as soon as order is placed.
b) Processed: Your order/payment has been approved by our payment gateway. We are ready with the product and the order will be executed as per your specifications.
c) Shipped: Your order has been successfully shipped from our end; or
d) Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints. |
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| 18. My transaction could not be completed but my account has been debited. |
| In case of a unsuccessful transaction where your account has been debited but there is no Order confirmation from TeluguOne Gift Shop then please contact us |
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| 19. Product received damaged/defective/different than the one ordered |
| Please write to us at shop@teluguone.com with your order details and we shall resolve the issue at earliest. |
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| 20. Refund not received/Charged for cancelled order |
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| 21. Tell me about the shipment fare? |
| Shipment is for free, if your gift has to be delivered within A.P. |
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| 22. The order has not been delivered on time. |
| Flowers/Flower hampers and Cream Cakes can be delivered within 24 hours as per the City list mentioned. Other Gifts sent through courier are delivered as per the transit time mentioned. |
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| 23. Unable to track order/Status not updated |
| In such a situation, you may contact us with your mail order number. We will immediately update you regarding your order details. |
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| 24. What does TeluguOne Gift Shop offer? |
| TeluguOne Gift Shop makes it possible for you to send gifts to your dear ones residing almost anywhere in the Andhra Pradesh. Through this service, you can order from the choicest gift items shown on the site while making the payment online. The gift will be delivered at an approximate time and address given by you, according to your specifications. |
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| 25. What is the mode of delivery? |
| Flowers/Flower hampers and Cream Cakes are hand delivered. Other Gifts sent through renowned courier services. |
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| 26. What is Wishlist? |
| The product that you wish to add to the cart, can be the one marked as sold out. Or you may like to have a personalised wish, for a product / category not present on the portal. You will be informed by mail when the product is available on the portal. |
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| 27. Where all can TeluguOne Gift Shop deliver gifts? |
| TeluguOne Gift Shop can deliver gifts to all the major Destinations. You may place orders from anywhere in the world while making payment online in US Dollars through Credit Card. For more details kindly contact shop@teluguone.com |
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| 28. Which credit cards does TeluguOne Gift Shop accept? |
| We accept Credit Card (both Indian and International), Debit Card, American Express, JCB, Discover, Diners Club, Internet Banking, Paypal, Paymate, Done Cash Card . |
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| 29. Why is there difference in amount in my invoice sent from TeluguOne Gift Shop and that in my credit card statement? |
| We charge order value in the US Dollers. This may cause a slight variation in the dollar-value shown at the website and that charged from your credit-card due to fluctuation in conversion rates. |
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| 30. Within how many days my gift will be reached to the recipient? |
| Place your order at least 3 days before the time you wish for the delivery of your gift (other than Hyderabad and Secunderabad). However, if your gift is destined for an address within twin cities of Hyderabad and Secunderabad, make it before a minimum of 24 hours. |
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