Customer Care Conversations

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Operator : Thank you for calling Pizza Hut . May I have your...

Customer: Heloo, can I order..

Operator : Can I have your multi purpose card number first, Sir?

Customer: It's eh... hold on......6102049998-45-54610

Operator : OK... you're... Mr Singh and you're calling from 17 Jalan Kayu.

Your home number is 40942366, your office 76452302 and your mobile is

0142662566. Which number are you calling from now Sir?

Customer: Home! How did you get all my phone numbers?

Operator : We are connected to the system Sir.

Customer: May I order your Seafood Pizza...

Operator : That's not a good idea Sir.

Customer: How come?

Operator : According to your medical records, you have high blood

pressure and even higher cholesterol level Sir.

Customer: What?... What do you recommend then?

Operator : Try our Low Fat Hokkien Mee Pizza. You'll like it.

Customer: How do you know for sure?

Operator : You borrowed a book entitled "Popular Hokkien Dishes" from

the National Library last week Sir.

Customer: OK I give up... Give me three family size ones then, how much

will that cost?

Operator : That should be enough for your family of 10, Sir. The total is

$49.99.

Customer: Can I pay by credit card?

Operator : I'm afraid you have to pay us cash,Sir. Your credit card is over

the limit and you owe your bank $3, 720.55 since October last year. That's

not including the late payment charges on your housing loan,Sir.

Customer: I guess I have to run to the neighbourhood ATM and withdraw

some cash before your guy arrives.

Operator : You can't Sir. Based on the records,you've reached your daily

limit on machine withdrawal today.

Customer: Never mind just send the pizzas, I'll have the cash ready.How

long is it gonna take anyway?

Operator : About 45 minutes Sir, but if you can't wait you can always come

and collect it on your motorcycle...

Customer: What!

Operator : According to the details in system, you own a

Scooter,...registration number 1123...

Customer: ????

Operator : Is there anything else Sir?

Customer: Nothing... by the way... aren't you giving me that 3 free bottles of

cola as advertised?

Operator : We normally would Sir, but based on your records you're also

diabetic......

Customer: #$$^%&$@$%

Operator: Better watch your language Sir. Remember on 15th July 1987

you were convicted of using abusive language on a policeman...?

Customer: Speechless

this is what gonna happen.