| 1. General Section |
1.1 |
If I have some problem in teluguone.com, Whom should I contact? |
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Answer : You can contact our customer care Representatives at the following numbers :
USA Phone Numbers : 678-528-2322 , 678-267-3479 , 732-226-3967
India Phone Numbers :+914066615404, +914023757192, +914023757193, Fax No : +914023753233
Live Chat :: Yahoo Messenger contact teluguone@yahoo.com.
MSN Messenger contact teluguone@hotmail.com
Gmail Messenger contact support.teluguone@gmail.com
Note: We are available 24/7 and operate from India
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1.2 |
What are the different gateways through which I can pay to teluguone? |
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Answer : You can pay online to teluguone either by using “PayPal” or "Cybersource" or “Ccavenue” who are our merchant accounts. In case you face any difficulty paying online, you may pay us through cheque/DD.
Please click on the following link to view more information on payments through cheques : http://www.teluguone.com/userreg/cheque.htm
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1.3 |
I am a registered user but I am not able to access some features? |
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Answer : You need to be a paid member in order to access the features like movies, video songs etc. If you are only a registered user, please click on
the following link to become a paid user : http://www.teluguone.com/userreg/not_paid.jsp |
1.4 |
I am interested to contribute my literary work to teluguone, how can I do that? |
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Answer : Teluguone appreciates your talent and welcomes your "articles/poetry/stories" etc , to host them in the "user contribution" section of the site. You may send your work either by a mail or by post. Please click on the following link to view the feature and more information on how to send your work : http://www.teluguone.com/yourpage/index.jsp
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1.5 |
I have sent query on astrology/samaram/caricature. When will I get them? |
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Answer : Generally the volume of queries on these sections are on the higher side. It approximately takes one month to post your answers back. In the case
of further delay you may please contact us at support@teluguone.com |
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| 2. Subscription Section |
2.1 |
I would like to know the subscription details for teluguone site? |
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Answer : Please click on the following link to know the subscription details : http://www.teluguone.com/policy/subscribe.htm |
2.2 |
Why am I being charged automatically every month? |
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Answer : Paypal follows auto renewal system for the subscriptions. Therefore your subscription gets renewed automatically on the expiry date of the current subscription term.
PAYPAL : This payment gateway is an auto renewal system, which means that once you subscribe and on expiry of the subscription period it will automatically renew and debit the subscription amount from your card. To
avoid this you need to specifically inform the paypal authorities to cancel before the expiry of the subscription period. Incase you do not adhere to the condition and if
the payment is received we are not liable to refund back your money. Kindly ensure that the above is taken note to avoid any confusion.
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2.3 |
I would like to extend my subscription? |
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Answer : You can extend your subscription term to 3,6,12 months by using the "Subscription Extension" feature which enables the users to extend their current subscriptions to the longer terms. Please click on the following link to extend your subscription.
http://www.teluguone.com/userreg/extendsubscr.jsp
Note: 1) That your subscription extended term includes the current months subscription also.
For example : 3 Months (US $9) {Current 1 Month + 2 Additional Months}
6 Months (US $11) {Current 3 Month + 3 Additional Months}
1 Year (US $25) {Current 6 Months + 6 Additional Months}
2) Subscription extend can be done through "Paypal" or "CcAvenue" |
2.4 |
I would like to cancel my subscription? |
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Answer : You can cancel your teluguone subscription directly by entering into your paypal account and clicking on “History” link which in turn will take you to “Cancel Subscription” options.
If you still fail to cancel your subscription through "Paypal", please contact us.
If you had paid through "CyberSource"then there is no need for you to explicitely cancel your subscription as it gets cancelled automatically on the expiry date of your subscription term.
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2.5 |
How do I get my refund? |
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Answer : Some times, by mistake the customers happen to pay twice. In such cases the customers are requested to immediately inform us by mail, so that we can refund the amount back to them.
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2.6 |
What is the difference between the Registered users and the paid users? |
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Answer : We have 2 differeny users Registered users and Paid Users.
a) Registered users : Registered users can access all the non-paid features of the site.
b) Paid Users : Paid users are entitled to access the whole site except "Vendithera " feature.
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| 3.
Movies |
3.1 |
How do I download the movies? |
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Answer : The downloads section for the movies is a separate page from view section. You need to go to the download page of the movies section and select the Mirror and the part that you would like to download.
1 month subscriber can view first 2 archive(Existing) movies plus 6 movies.
3 months subscriber can view first 4 archive(Existing) movies plus 18 movies.
6 months and above subscriber can view 8 archive(Existing) movies plus every month 6 movies.
Note : If your download Response is slow on Mirror-1 then try Mirror-2.
Movie will be added on Every Month 1st,6th,11th,16th,21st,26th (Every Month 6 Movies) |
3.2 |
What is the file format of the movies you host? |
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Answer : All the movies/video related contents are encoded in “Real Media Format”. Therefore the files exist in .rm format which can be viewed only through “Real Player” or “Real One Player”.
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3.3 |
What is the minimum requirement to watch the movies on teluguone? |
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Answer : You should have a minimum internet speed of 356kbps to view or download the movies perfectly. You need to have the real player or real one player software to view the movies.
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3.4 |
What do you mean my archive movies? |
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Answer : All the movies except for the latest released come under archive movies. |
3.5 |
How many movies can I watch as a new one month subscriber? |
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Answer : As a new one month subscriber, you will be entitled to watch the 70 movies In movie sections we have two options
1) TeluguOne TV. This is on demand TV. In this you can view daily two movies , serials ,
daliy programs,comedy scenes, new songs, old songs. movie trailers, etc.(2x30=60 movies)
2) Archieve movies: These movies are downloadable movies. You can download all movies in the list. And also the movie which is updated every 5 days.(2+6=8 movies)
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3.6 |
How many movies can I watch as a 3 months subscriber? |
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Answer : As a new three months subscriber or as a regular monthly subscriber for three months, you will be entitled to watch the first 4 movies in the movie list. Added to that, you will be entitled to view 18 new movies which will be released for every five days, each. Totally by the end of 3 months term, you will be watching (4+18=22) 22 downloadable movies.
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3.7 |
How many movies can I watch as a 6 months subscriber? |
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Answer : As a new six months subscriber or as a regular monthly subscriber for 6 months or more, you will be entitled to watch all the available movies on the movie page and the new movies which will be released for every five days. As you are a long term member, you will be entitled to watch all the movies without any restrictions.
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3.8 |
What are advantages if I subscribe for long terms like 6-months and 1 year? |
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Answer : The long term subscribers get additional benefits that are not available to regular one month subscribers. The benefits are :
(i) You pay less. Instead of paying $ 30 for 6 months you will pay only $25, when paid for six months at a time. Similarly
(ii) You get to see all of the archive movies (i.e) 8 in number at any point of time.
(iii) You will not have any restrictions on any of the features. |
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| 4. Telugu Shop |
4.1 |
How do I know the status of my order? |
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Answer : You can know the status of your order whether it is shipped or under process by clicking on the following link and entering your order number like TGC0----- and your email id provided by you while ordering.Please click on the below link for more information: http://www.teluguone.com/commerce/telugushop/reports/orderTrackingForm.jsp
Still if you have any problem we request you to contact our support team available 24/7,or send a mail to telugu_shop@yahoo.co.in / oone@objectinfo.com for any details with respect to your order.
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| 4.2 |
Can I suggest a place to deliver my order which is not available in your list? |
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Answer : We welcome any place to deliver with in our reach, but we request you to provide the information/request well in advance, to take up the order. |
4.3 |
Do you deliver special orders which are not available in your gift shop? |
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Answer : We certainly would like to take up the special orders to serve our dear customers, but request you to order a minimum worth of $50. |
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| 5. DVD |
5.1 |
How do I track my order status? |
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Answer : You can know the status of your order whether it is shipped or under process by clicking on the following link and entering your order number in the box provided in the right down side of the page : http://www.teluguone.com/vcd/index.jsp
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5.2 |
I have received my DVD package with some DVD's missing. When can I expect them? |
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Answer : Such a situation prevails only in the case of running short of that particular dvds. You may please inform us immediately about the missing DVD's so that we will take care of shipping them once they are available.
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5.3 |
Some of the DVD's are not working fine, can I exchange them? |
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Answer : You can for sure exchange the non-working dvds for the new by contacting us. |
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