HTTP Status 500 – Internal Server Error


Type Exception Report

Message An exception occurred processing [commerce/telugushop/info/customerCare.jsp] at line [1]

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

org.apache.jasper.JasperException: An exception occurred processing [commerce/telugushop/info/customerCare.jsp] at line [1]

1: <link href="/commerce/css/<%=com.teluguone.commerce.ToneShopUtil.getStyleSheet()%>.css" rel="stylesheet" type="text/css">
2: 
3: </head>
4: <table width="99%" border="0" align="center" cellpadding="0" cellspacing="1" class="RedStrip">


Stacktrace:
	org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:610)
	org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:489)
	org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:380)
	org.apache.jasper.servlet.JspServlet.service(JspServlet.java:328)
	jakarta.servlet.http.HttpServlet.service(HttpServlet.java:792)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)

Root Cause

jakarta.servlet.ServletException: java.lang.Exception: Exception while OpeningConnection : 
java.lang.NullPointerException
	org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:667)
	org.apache.jsp.commerce.telugushop.info.customerCare_jsp._jspService(customerCare_jsp.java:236)
	org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	jakarta.servlet.http.HttpServlet.service(HttpServlet.java:792)
	org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:466)
	org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:380)
	org.apache.jasper.servlet.JspServlet.service(JspServlet.java:328)
	jakarta.servlet.http.HttpServlet.service(HttpServlet.java:792)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)

Root Cause

java.lang.Exception: Exception while OpeningConnection : 
java.lang.NullPointerException
	com.teluguone.commerce.ToneShopAdminUtil.connect(ToneShopAdminUtil.java:46)
	com.teluguone.commerce.ToneShopUtil.getStyleSheet(ToneShopUtil.java:5583)
	org.apache.jsp.commerce.telugushop.info.customerCare_jsp._jspService(customerCare_jsp.java:117)
	org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	jakarta.servlet.http.HttpServlet.service(HttpServlet.java:792)
	org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:466)
	org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:380)
	org.apache.jasper.servlet.JspServlet.service(JspServlet.java:328)
	jakarta.servlet.http.HttpServlet.service(HttpServlet.java:792)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)

Note The full stack trace of the root cause is available in the server logs.


Apache Tomcat/10.0.27